Terms of purchase
WEBSHOP
Prices and payment methods
The prices listed on the web are retail prices and include VAT and a 0,07€ deposit-refund (per bottle). All payments are made in full in advance (one-off).
Payment can be made in the following manner:
By credit or debit card – one-off payment (Visa, American Express, Mastercard, Maestro) directly through our web shop. The credit card payment is secured by Stripe payment system and the safety of your data is guaranteed.
Age restrictions
It is prohibited to sell alcoholic beverages to persons under 18 years of age. Each customer is required to produce a document proving age of majority at the request of the deliverer.
Delivery
Delivery is available throughout Croatia. Delivery time is a maximum of 7 working days upon receipt of payment.
The price of delivery within Croatia is as follows:
- up to 12 bottles: 9,00 €
- 13 to 18 bottles: 13,00 €
- 19 to 24 bottles: 17,00 €
- 25 to 30 bottles: 20,00 €
- 31 to 36 bottles: 25,00 €
The delivery is free for amounts exceeding 300,00 €.
Currently, delivery is only available within Croatia unless otherwise stated. For all other countries, please contact us at info@vinarijagrabovac.hr.
WINE TASTING PROGRAMS
1. CANCELLATIONS MADE BY YOU
1.1. Cancelling In Advance
When You cancel more than 15 days before the tour departure you are entitled to a full refund, minus a 25% administration fee.
7 days before the tour activity: 50% of the total amount will be refunded.
2 days before tour activity: 75% of the total amount will be refunded.
1.2. Last-minute cancelling and No-Show
If You cancel within 24 hours before tour departure or do not show up, the full payment will be forfeited, and no refund will be issued.
2. CANCELLATIONS MADE BY US
2.1. Unforeseen Circumstances
We reserve the right to cancel or reschedule a tour activity due to weather, safety concerns, or other unforeseen circumstances beyond our control. In case of Our cancellation, You will be offered a full refund or the option to reschedule the tour activity.
2.2. Minimum Participant Requirement
Some activities require a minimum number of participants. If this requirement is not met, We reserve the right to cancel and issue a full refund to all participants or offer an alternative date.
3. REFUND PROCESS
Refunds will be processed within 15 business days of receiving a cancellation request or upon notification of cancellation by Us. Refunds will be returned via the same payment method you used unless otherwise requested.
4. CHANGES TO BOOKINGS
You may request to reschedule the booked activity up to 15 days before the departure date without any fees. Requests made 7 days before the booked activity will incur a rescheduling fee of 10%.
Requests to reschedule within 2 days of the activity departure date may be accommodated at Our discretion and may incur a higher rescheduling fee or be subject to availability.
If you are unable to attend the booked activity, You may request a substitution, allowing someone else to take Your place. This request should be made no later than 24 hours before the activity departure date, and no administration fee will apply.
All requests for rescheduling, substitutions, or changes must be submitted in writing to info@vinarijagrabovac.hr or +385 98 934 1226 and will be considered on a case-by-case basis.
